Service Updates: COVID-19

Service Update: Thursday 4th November 2021

Effective Monday 11th October Through to Wednesday 1st December as part of the NSW Government and NSW Health's roadmap for easing restrictions when 70% of the population of New South Wales who are over 16 years of age are fully vaccinated against COVID-19 the following restrictions apply to those wishing to book accommodation;

From Monday 11th October to Wednesday 15th December 2021 (or when 95% of NSW is double vaccinated, which ever date comes first)

At 70% double dose Vaccination (Monday 11th October)
https://www.nsw.gov.au/covid-19/easing-covid-19-restrictions/70-percent​
We are only permitted to accept bookings from Rural and Regional LGA's for those that are fully vaccinated or hold a medical exemption; this applies to all guests aged 16 years and over. You must carry proof of vaccination or a medical exemption (a COVID-19 vaccine medical contraindication form) with you.

At 80% Double Dose Vaccination (Monday 1st November)
https://www.nsw.gov.au/covid-19/easing-covid-19-restrictions/80-percent​
We are permitted to accept bookings from any LGA within NSW for those that are fully vaccinated or hold a medical exemption; this applies to all guests aged 16 years and over. You must carry proof of vaccination or a medical exemption (a COVID-19 vaccine medical contraindication form) with you.

From Wednesday 15th December or when NSW reaches 95% double vaccination rates; 
https://www.nsw.gov.au/covid-19/easing-covid-19-restrictions/opening-in-dec​
We are permitted to accept bookings regardless of Vaccination Status

For further information please refer to the below Public Health orders that are applicable from Monday 11th October

Public Health (COVID-19 General) Order 2021
https://legislation.nsw.gov.au/file/Public%20Health%20(COVID-19%20General)%20Order%202021.pdf

Public Health (COVID-19 General) Amendment (No 1) Order 2021
https://legislation.nsw.gov.au/file/Public%20Health%20(COVID-19%20General)%20Amendment%20(No%201)%20Order%202021.pdf
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Please note Public Health orders are subject to change and the above is correct at time of Publishing, Saturday 9th October 2021.

Lennox Beach Resort- Covid Safe

As Covid-19 continues to affect the world, the health and wellbeing of our staff, guests and wider community is our priority.

Lennox Beach Resort is registered as a COVID-Safe business. We have a safety plan in place to ensure our facilities remain safe and compliant as per government regulations, this safety plan is continuously updated to ensure all safety measures are addressed and amended where the need arises.

In order to keep everyone safe we have increased vigilance in all areas of cleaning and put in place protocols to ensure government requirements are followed.

Staff are not permitted to enter the workplace if showing any cold or flu symptoms and are encouraged to get tested before returning to work. We ask that you follow these guidelines and if you are experiencing cold or flu symptoms prior to your stay we ask that you please get in contact with us to organise your stay to be re-scheduled.

All guests must complete a health declaration on arrival; this declaration covers information about your health and travel activities; this must be completed for all guests staying in the apartment prior to your stay commencing.

Any visitors must register at reception prior to access of resort grounds. Visitors are not permitted to use the Resort Facilities as government restrictions in place allow for only in-house guest use. 

All visitors must leave the resort grounds no later than 9pm.
The resort facilities are currently available and open with restrictions in place. Please ensure when using these facilities, you continue to adhere to these guidelines, ensuring social distancing at all times when using table or sun lounges around the pool.

Contactless check-in and checkout are available; screens have been installed in reception to ensure staff and guests feel safe at all times. Should you wish to arrange contactless check-in or have any questions regarding your booking please get in touch with us on 02 6618 0000.
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Please Note that the Restaurant onsite is run independently to the Resort. Please get in contact with the restaurant directly should you have any questions regarding operation/availability and Covid safe measures.

Covid-19 Effecting your Stay

19 Months into the Pandemic we continue to offer our guests flexibility and reassurance.  When booking direct we offer the following cancellation policy in addition to our standard cancellation policy.

A Full refund on Deposit paid is available when dates of stay are effected by current government lockdowns or restrictions preventing you from travelling. A Full refund is not available when a booking is cancelled prior to arrival date being included in any government advice on restrictions or lockdowns; should a booking be cancelled prior to this advice then the above standard cancellation policy applies.